Privacy Policy
Mirow & Co. do Brasil Consultoria Ltda., registered under CNPJ n° 15.353.236/0001-89, and located at Rua Lauro Müller, 116, room 1504, Rio de Janeiro/RJ ("Mirow"), values the privacy and protection of individuals' personal data. To uphold these principles, we have crafted this Privacy Policy to clarify our practices regarding the processing of personal information of any individual ("Data Subject") to whom Mirow may have access, including data collected through our website https://www.mirow.com.br/ and affiliated social media platforms ("Site"). We urge the Data Subject to carefully review this Privacy Policy before providing any information to Mirow, whether through the Site or otherwise.
Personal Data Collection
In the course of our social activities, Mirow may access certain personal information that could identify the Data Subject, including, but not limited to, name, CPF (Brazilian Taxpayer Registry), email, telephone number, gender, address, educational background, job title, and salary expectations, provided directly to Mirow through forms available on the Site ("Personal Data"). These data enable the Data Subject to: (i) contact Mirow; (ii) register for participation in recruitment processes; (iii) use the Mirow CX Index, a tool for evaluating companies' customer experience maturity; and (iv) provide any other information voluntarily, all of which will be treated in accordance with this Privacy Policy and applicable laws. The Data Subject is responsible for ensuring the accuracy and currency of all Personal Data provided.
Purposes of Processing
The Personal Data collected by Mirow will be used for the following purposes: (i) assessing Data Subjects' data as candidates for Mirow's recruitment processes; (ii) communicating with Data Subjects, as necessary; (iii) analyzing companies' customer experience, when using the Mirow CX Index; and (iv) complying with applicable laws/regulations. Mirow may also be required to provide or disclose Personal Data stored by it, in whole or in part, to respond to or comply with orders issued by competent authorities, or to investigate and/or take measures against suspected or actual violations of this Privacy Policy or applicable legislation. In such cases, Mirow will provide only the minimum necessary information.
Storage and Duration
Mirow, headquartered in Brazil, stores Personal Data exclusively on its servers and/or on servers of external cloud service providers located in Brazil. Mirow and its suppliers handle Personal Data in accordance with this Privacy Policy and other applicable data protection laws. When Mirow no longer needs to process Personal Data under this Privacy Policy or upon specific request by the Data Subject for deletion, Mirow will delete and/or anonymize the Personal Data, in compliance with applicable law. For further information on where and for how long your Personal Data is stored, as well as on deletion and portability rights, the Data Subject may contact us via the email provided at the end of this Privacy Policy, and Mirow will respond promptly and in accordance with applicable law.
Sharing
Mirow does not sell or transfer Personal Data, except as provided for in this Privacy Policy and/or applicable law. Mirow does not disclose Personal Data to third parties, unless: (i) expressly requested or authorized by the Data Subject, or for individuals with legal authority to act on their behalf (e.g., attorneys); (ii) Personal Data must be provided to comply with applicable law or a search warrant, subpoena, and/or judicial or administrative order; (iii) necessary to fulfill contractual obligations with third parties or with the Data Subject, or to resolve disputes/complaints or protect Mirow's rights, its employees, clients, or partners; (iv) necessary to deal with emergencies or fortuitous or force majeure events, subject to the limits of this Policy and applicable law. In any case of sharing, Mirow will remain responsible for the processing carried out, except events beyond its reasonable control.
Cookie Policy
Cookies are text files automatically downloaded and stored on the device used while browsing a webpage or internet portal. Cookies sent to the user's device aim to enhance the Site's performance and personalize the access experience. Users are free to block such cookies; however, doing so may prevent personalized access and, possibly, the operation of certain Site functionalities.
Security
Mirow takes all reasonable precautions to safeguard the Personal Data collected, storing them in a secure environment and protecting them according to technical and administrative security procedures typically used to protect this type of information. Access to the Personal Data collected is restricted to authorized persons who need to know them and are also required to comply with this Privacy Policy.
Data Subject Rights
To the extent permitted by applicable law, the Data Subject may contact Mirow to exercise their rights to: (i) confirm the existence of Personal Data processing; (ii) access Personal Data; (iii) correct incomplete, inaccurate, or outdated Personal Data; (iv) anonymize, block, or delete unnecessary, excessive, or unlawfully processed Personal Data; (v) delete Personal Data processed with the Data Subject's consent; (vi) obtain information about the sharing of Personal Data; (vii) receive information about the possibility of not providing consent and its consequences; (viii) withdraw consent, as provided by applicable law. To do so, the Data Subject may contact us via the email provided at the end of this Privacy Policy, and Mirow will respond promptly and in accordance with applicable law.
Hyperlinks
Mirow does not endorse, sponsor, recommend, or accept any liability for any content or resource available on third-party websites to which this Privacy Policy does not apply, even if the Data Subject has been directed to such sites through links on the Site. Therefore, it is recommended that, when redirected to external sites, the Data Subject consult the respective terms of use and privacy policy before using and/or providing any information. The use of such third-party sites is entirely at the Data Subject's own risk, and Mirow will not be liable for any losses or damages caused or purportedly caused by or as a result of reliance on any such third-party sites.
Updates
This Privacy Policy may undergo sporadic updates, with the current version always available on the Site for the Data Subject's consultation. Accessing and using the Site and/or maintaining a relationship with Mirow after any changes to this Privacy Policy will constitute acceptance of such changes by the Data Subject.
Contact
If the Data Subject has any complaints, questions, and/or comments about this Privacy Policy or how Mirow processes their Personal Data, they may contact us via the email contato@mirow.com.br, and Mirow will respond promptly and in accordance with applicable law.