People and Organization

Successful organizations are structured to leverage their greatest asset: their people.

At Mirow & Co., we help you develop the skills required to improve the agility and efficiency of your organization. Our aim is to foster an organizational culture of excellence, in which your employees feel engaged and identified, with clear and meaningful purposes.

Process mapping and identification of key organizational gaps

Large companies often grapple with inneficient processes caused by shortages of resources, informal activities, lack of training, and insufficient communication between areas. Mirow supports its clients in identifying process and organizational improvements through a holistic approach that combines quantitative analysis, identification of good practices, and intense interaction with teams and employees.

Definition of roles, responsibilities, and competencies

Clearly defined roles, responsibilities and competencies are fundamental to an organization’s success. Mirow aids large enterprises implement an efficient division of tasks, facilitating collaboration between team members and avoiding duplicated efforts. Concurrently, we contribute to skill development to boost our clients’ performance, productivity, and innovation.

Organizational redesign

An organizational structure should reflect a company’s purpose so that management is simplified and decisions are made quickly. Based on the business strategy, we support organizations in redesigning and optimizing their organizational structure, promoting efficiency and quality gains. This involves assessing the effectiveness of the different areas, proposing restructuring recommendations, as well as the rearrangement of processes.

Assessment of organizational culture and employee experience

A robust and well-established organizational culture promotes values, behaviors, and norms that guide the actions of employees, generating significant value for customers, employees, shareholders, and society. Mirow employs various strategies to foster desired attitudes and mindsets, such as training, communication techniques, workshops, consequence systems, and leading by example. In addition, we help the client understand its employees’ needs and improve their experience in the workplace, reinforcing their sense of belonging and purpose.

Creation of performance evaluation and remuneration policies

Mirow helps its clients design performance management models that align the company’s ambitions and strategic objectives with the needs of its employees. Our tailored practices and policies aim to foster motivation, engagement, and talent retention, while incentivizing excellence and goal achievement.

Structuring corporate governance, professionalization of leadership, and succession planning

Lastly, at Mirow, we assist large organizations in creating robust interfaces, forums, tools, and governance models that ensure operational excellence and proper supervision by managers and shareholders. We support our clients in defining clear guidelines and improving decision-making processes, while effectively balancing assertiveness, transparency, and accountability.

Cases

Examples of work

We restructured the customer service organization of a tech client and simplified the service process, creating improved efficiency and agility

We redesigned a retail client’s organizational structure by switching to a franchise model, generating a 150% increase in revenues per store